Title:  Seas. 360 Captain

Short Summary

Offer exceptional service and create a positive guest experience for those dining in 360 Restaurant.  Responsible for professionally and efficiently taking orders and serving food and drink to dining guests at the table. Making customers feel welcome and comfortable, and while always performing under the Food and Beverage Standard Operating Procedures.

Job Description

Check assigned section for cleanliness, uniformity and overall appearance included but not limited to linens, chairs, tables, table settings and surrounding area

Checks all glassware, and cutlery for cleanliness and the appropriate type is set up on the table

Direct 360 Waiters to ensure side stands are clean and organized

Communicate with Restaurant Manager(s) when there are deficiencies with par stocks (i.e. glassware, china, silver, linen, and other miscellaneous supplies)

Provide table service including but limited to, accurate and professional order processing, timing, seat placement, special requests all in accordance to the Food and Beverage Standard Operating Procedures

Provide beverage service for both nonalcoholic and alcoholic beverages in accordance to proper wine service and Smart Serve regulations

Work in conjunction with 360 Waiter/Food Runners and Kitchen (shift Sous Chef) to ensure guests receive their orders efficiently and promptly

Be present in your assigned section perform regular quality checks and seek guest feedback of service, and provide to management if necessary

Appropriately respond to guest feedback and offer effective service recovery when required

Present an accurate and complete bill at appropriate time, follow accounting and Point of Sale (POS) practices

Qualifications

Three (3) to five (5) years of fine dining server experience is required

Smart Serve certification is required

A diploma from a secondary school is required]

Food and Beverage point of sale software skills is an asset

Culinary arts education, wine and spirits courses or programs, bartending schooling is preferred

Bilingualism (English/French) is an asset

Working Conditions