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Job Req ID:  843

Title:  Seas. 360 Captain

Short Summary

Offer exceptional service and create a positive guest experience for those dining in 360 Restaurant.  Responsible for professionally and efficiently taking orders and serving food and drink to dining guests at the table. Making customers feel welcome and comfortable, and while always performing under the Food and Beverage Standard Operating Procedures.

Job Description

Check assigned section for cleanliness, uniformity and overall appearance included but not limited to linens, chairs, tables, table settings and surrounding area

Checks all glassware, and cutlery for cleanliness and the appropriate type is set up on the table

Direct 360 Waiters to ensure side stands are clean and organized

Communicate with Restaurant Manager(s) when there are deficiencies with par stocks (i.e. glassware, china, silver, linen, and other miscellaneous supplies)

Provide table service including but limited to, accurate and professional order processing, timing, seat placement, special requests all in accordance to the Food and Beverage Standard Operating Procedures

Provide beverage service for both nonalcoholic and alcoholic beverages in accordance to proper wine service and Smart Serve regulations

Work in conjunction with 360 Waiter/Food Runners and Kitchen (shift Sous Chef) to ensure guests receive their orders efficiently and promptly

Be present in your assigned section perform regular quality checks and seek guest feedback of service, and provide to management if necessary

Appropriately respond to guest feedback and offer effective service recovery when required

Present an accurate and complete bill at appropriate time, follow accounting and Point of Sale (POS) practices

Qualifications

Three (3) to five (5) years of fine dining server experience is required

Smart Serve certification is required

A diploma from a secondary school is required]

Food and Beverage point of sale software skills is an asset

Culinary arts education, wine and spirits courses or programs, bartending schooling is preferred

Bilingualism (English/French) is an asset

Working Conditions

Interacts with employees, management and the public at large.
Department uniforms are provided to protect personal clothing from wear and damage.
Approved uniforms are to be worn during working hours. Dress codes are in effect as per the standard policy and procedure.
Must be able to work in a physical capacity requiring lifting, pushing and pulling, bending and reaching.
Ability to stand or walk for long periods of the day.
Noisy and fast-paced environment.
Excellent Guest Services Skills with an ability to recommend the CN Tower products
Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.

Location: 117554, 290 Bremner Blvd, Toronto, ON
Employment Status: Employee (Seasonal)

COMPANY OVERVIEW:

Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture. With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto.

 

SO WHAT ARE YOU WAITING FOR?

Please visit our Career Portal any time for new job openings and to keep your resume and contact information up to date. Experience the thrill of Canada's Wonder of the World as a member of an award winning team... climb your way to a 553.33m career.

Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.