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Job Req ID:  1076

Title:  Retail Store Representative

Company: CN Tower 
Location: CN Tower - Finance, 290 Bremner Blvd, Toronto, ON
Employment Status: Employee (Full-Time)

Short Summary

Provide guests with superior service by providing information and sales assistance on CN Tower products and services. Sell, replenish and merchandise retail store products.

Job Description

Selling:

  • Accurately and efficiently operate point of sales system and accurately maintain all cash at the till
  • Demonstrate superior communication and listening skills
  • Execute role in specific area of responsibility with demonstrated quality focus and delivery
  • Upsell, cross sell, and substitute sell all possible CN Tower products
  • Demonstrate excellent product and service knowledge.
  • Merchandising assistance as required

 

Loss Prevention:

  • Employ counterfeit measures to ensure that all cash (Canadian and American), debit cards, credit cards, traveler’s cheques, vouchers and gift certificates are verified and authentic
  • Assist guests who have activated the store alarms to ensure legitimacy of in store purchase requirements

 

Customer Service:

  • Demonstrate excellent product and service knowledge
  • Demonstrate superior communication and listening skills
  • Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto
  • Engage and interact with guests

 

Miscellaneous:

  • Communicate guest requests to management
  • Maintain orderly appearance of cashier areas and supplies stocked
  • Contribute to specific interdepartmental programs as required
  • Additional responsibilities as directed by the Supervisors, Retail Store
  • Adhere to all Company policies and departmental procedures.
  • Other duties as required

Qualifications

  • Retail sales experience an asset
  • Retail loss prevention and/or hospitality and tourism experience is an asset
  • Understanding and familiarity with retail processes, selling /up selling an asset
  • Bilingual (English/French) an asset

Working Conditions

High stress, fast paced environment
Ability to stand or walk for long periods of the day.
Interacts with employees, management and the public at large.
Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.
Light to infrequently moderate physical effort. Requires handling of light and moderate weight objects including CN Tower merchandise/inventory, office equipment and other office supplies.

Location: CN Tower - Finance, 290 Bremner Blvd, Toronto, ON
Employment Status: Employee (Full-Time)

COMPANY OVERVIEW:

Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture. With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto.

 

SO WHAT ARE YOU WAITING FOR?

Please visit our Career Portal any time for new job openings and to keep your resume and contact information up to date. Experience the thrill of Canada's Wonder of the World as a member of an award winning team... climb your way to a 553.33m career.

Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.