Title:  Senior Communications Advisor

Short Summary

Job Description

Media Inquiries, Coordination & Workflow Management 

• Coordinates and tracks media inquiries, ensuring timely routing, approvals, and responses. 
• Oversees media response workflows across communications, subject matter experts, executives, and relevant teams. 
• Acts as a coordination point for media activities tied to announcements, events, and public communications initiatives. 
• Coordinates approvals processes for media materials and public-facing communications products. 

Reactive Communications and Issues Management Support 

• Drafts and refines media responses, statements, key messages, Qs and As, and reactive communications materials. 
• Coordinates fact checking and verification processes for public-facing communications materials. 
• Supports issue tracking and issues management activities, including monitoring emerging risks and preparing response materials. 
• Other duties as assigned.  

Media Monitoring, Reporting & Insights 

• Leads media monitoring and rapid response activities, identifying, escalating, and circulating emerging coverage and reputational risks. 
• Manages media reporting and reputational risk analysis activities, including daily summaries, weekly coverage reports, sentiment analysis, and strategic insights. 
• Maintains records of media inquiries, responses, approvals, interview outcomes, and coverage. 
• Contributes to the improvement of media relations, workflows, templates and tracking  

Media Preparation & Spokesperson Support 

• Supports the preparation of media materials for interviews, announcements, and public engagements, including briefing notes, background research, and anticipated questions. 
• Supports the delivery of media training initiatives for spokespeople and subject matter experts. 

Social Media 

• Supports the development and execution of social media strategies to enhance corporate storytelling and optimize channels and content in alignment with organizational priorities and needs. 
• Assists, as needed, in the production of social media analytics reports and conducts monitoring of sensitive topics and issues to help protect the organization’s reputation. 
• Contributes to the review of systems, policies, procedures, and guidelines aimed at managing, monitoring, and mitigating reputational risk. 
• Supports the management of relationships with social media service providers and assists in overseeing corporate social media accounts. 
• Supports the delivery of social media orientation for new employees to promote awareness and understanding of policies and guidelines  

Qualifications

• A post-secondary education in Communications, journalism, public relations or an equivalent combination of education and experience is required 
• A minimum of five (5) to seven (7) years of related Communication experience is required 
• Demonstrated experience producing high-quality written materials under tight timelines (e.g., media statements, key messages, Q&As, briefing notes). 
• Superior writing skills in English and French 
• Proven ability to coordinate time-sensitive workflows across multiple internal stakeholders (e.g., executive, policy, partners) and secure approvals efficiently. 
• Experience with media monitoring, coverage reporting, and trend/sentiment analysis; ability to translate findings into clear insights and recommendations. 
• Strong judgement, discretion, and the ability to manage sensitive/confidential information. 
• Advanced proficiency with standard office software and collaboration tools (e.g., Microsoft Word, PowerPoint, Excel, Teams). 
• Bilingualism (English/French) is an asset 

Working Conditions